1. During Your Journey

At Les Clés de L’Inde, we strive to ensure every journey is smooth and enjoyable. If you experience any issue during your trip, we encourage you to inform your guide, driver, or our local representative immediately so that the matter can be addressed promptly.

2. Reporting a Complaint

If a concern cannot be resolved during the journey, travelers should submit their complaint in writing within 14 days of completing the tour. This allows us to review the matter carefully and respond appropriately.

3. Supporting Information

When submitting a claim or complaint, travelers should include relevant details such as booking references, dates, descriptions of the issue, and any supporting documents or evidence that may help us investigate the matter.

4. Resolution Process

Our team will review all complaints thoroughly and make reasonable efforts to provide a fair resolution. Any compensation or adjustment will be considered based on the nature of the issue and the policies of the relevant service providers.

5. Third-Party Services

Certain services such as airlines, hotels, or transportation providers operate independently. While we assist in coordinating services, complaints relating to third-party suppliers may be subject to their individual policies and procedures.